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If you need any help with computer problems, software issues, audio visual equipment, website problems, etc., please contact the help desk and give them a full description of what your problem may be. After it goes to the help desk, the correct person will be assigned the ticket and we will be in touch as soon as we can. Click here for information about the help desk. If you wish to purchase software please contact Corliss Thorton at software@tulane.edu explaining what it is you would like to purchase. If you would like to purchase computer equipment, please contact the help desk so that they can put you in touch with the correct people. Click here for information about the help desk. We provide all of the services that you see in the above links. If you wish to find more information about each of the services, please click on the correct link above. If you wish to request a service, please follow the directions on those pages to do so or contact the help desk and let them know what service you would like to request. Click here for information about the help desk. There are two different ways to acquire a working network connection. 1. If you already have a network drop (jack) physically placed in your room and wish to make it active, follow these directions:
2. If you do not have a network drop in your room and wish acquire one:
Request a Static IP for a Printer If you already have a network drop and need a static IP set up for a new printer install please fill out the form below. Click here for the Static IP request If you wish to acquire a new SOM web page account you can fill out the following form and information will be sent back to you. New SOM Website Account Request If you wish to acquire a Tulane Email address you can contact the help desk or an account can be acquired by going to the School of Medicine Library. Click here for information about the help desk. If you have forgotten or lost you password for either your email account or a web page account you can contact the help desk and they can help you reset the password. Click here for information about the help desk. You must call the helpdesk and get a Tulane Helpdesk Ticket Number before you fill out the below form. Call the Helpdesk at 862-8888 and tell them you need a Meditech and/or IDX Account created for you. Once you get the Helpdesk Ticket Submitted, put the Helpdesk Ticket number in the field labeled ticket number and fill out the entire form. New Meditech and/or IDX Account Request
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